Privacy Policy

10/10/2023 revision

20/01/2023 revision

1. natural persons – customers, subscribers and other users of Balticom services (including potential, former, and current ones) and related third parties (contacts, payers, etc.);
2. visitors of Balticom offices and other premises;
3. visitors of Balticom maintained websites and social network profiles, users of mobile applications, and callers to Balticom contact center phones (hereinafter – Customers);
4. participants in Balticom marketing campaigns;
5. owners of real estate that hosts Balticom’s electronic communication network and engineering communications.

1. For the provision of services and sale of goods:
   1. to identify the customer;
   2. to prepare, conclude, and prove the fact of concluding a contract;
   3. for the delivery of goods and installation and provision of services (performance of contractual obligations);
   4. to ensure/maintain the operation of the service;
   5. to fulfill warranty obligations;
   6. to improve goods and services, and to develop new goods and services;
   7. to promote, advertise, and distribute the service;
   8. for customer service;
   9. to review and process applications and objections;
   10. for customer retention, building loyalty, and measuring satisfaction;
   11. to administer settlements;
   12. to maintain and improve websites and mobile applications.
2. To ensure the fulfillment of obligations:
   1. for credit assessment and credit monitoring;
   2. for debt recovery and collection.
3. For business planning and analytics:
   1. for statistics and business analysis;
   2. for planning and accounting;
   3. for measuring efficiency;
   4. to ensure data quality;
   5. to conduct market and public opinion research;
   6. to prepare reports;
   7. to carry out customer surveys;
   8. within the framework of risk management activities.
4. For compliance with legal requirements:
   1. to ensure the preservation of data;
   2. to provide information to state authorities and operational bodies;
5. To ensure the security of information, information systems, and the company.
6. For the maintenance and installation of the engineering communication network (coordinating network maintenance/installation/improvement works with land or building owners – with or without survey, in any manner).
7. For other specific purposes, about which the Customer will be informed at the time he/she provides the respective data to Balticom.

1. for the conclusion and execution of a contract – to prepare and conclude a contract based on the Customer’s application and to ensure its execution;
2. for compliance with regulatory requirements – to fulfill obligations imposed on Balticom by applicable external legal acts;
3. based on the explicit consent of the Customer – data subject consent;
4. for ensuring Balticom’s legitimate interests – to implement legitimate interests arising from legal acts or concluded contracts;
5. for the protection of the vital interests of the data subject or another natural person – to ensure the physical and property security of Balticom’s employees, Customers, and visitors.

1. to conduct commercial activities;
2. to provide electronic communication and other services, and to sell goods;
3. to verify the Customer’s identity prior to concluding a contract;
4. to ensure the performance of contractual obligations;
5. to prevent unwarranted financial risks to its business (including conducting a credit risk assessment before selling goods and services and during contract execution);
6. to retain Customer applications and submissions for the purchase of goods and provision of services, other applications and submissions, and related notes – whether made in writing or verbally, by calling call centers, on websites, or in self-service environments;
7. to perform quality control of customer service, including by recording conversations with the Customer regarding the provision, maintenance, and settlements of services, and storing these records;
8. to organize the performance of service contractual obligations, including by recording conversations with the Customer and storing such records;
9. to provide evidence of the fact and content of verbally concluded contracts, the Customer’s expressed requests, and consents, including by recording and storing conversations with the Customer;
10. to send commercial offers via email to registered prepaid service customers about similar services that the Customer uses or has purchased in the previous two years, provided that the Customer has not opted out of receiving such messages;
11. to analyze the operation of Balticom’s website, websites, and mobile applications, and to develop and implement improvements;
12. to administer the Customer’s account on Balticom websites, internet sites, and mobile applications;
13. to perform activities for customer retention;
14. to segment the customer database for more efficient service provision;
15. to develop and improve goods and services;
16. to advertise its goods and services;
17. to send other notifications regarding the progress of contract execution and essential contractual conditions, as well as to conduct customer surveys about goods, services, and their usage experience (NPS);
18. to ensure the maintenance and development of the electronic communication network;
19. to maintain and develop the communication network;
20. to monitor the operation of the communication network to detect technical problems as well as unlawful activities and to remedy them;
21. to prevent fraud;
22. to ensure corporate governance, financial and business accounting, and analytics;
23. to ensure effective business management processes;
24. to enhance the efficiency of service provision, sale of goods, and delivery;
25. to ensure and improve service quality;
26. to manage payments;
27. to manage failed payments;
28. to approach state authorities, operational bodies, or courts for the protection of its legal interests;
29. to inform the public about its operations.

1. encryption of data during transmission (SSL encryption);
2. firewalls;
3. intrusion detection and prevention programs;
4. other protective measures in accordance with current technological developments.

1. directly from the Customer;
2. from Balticom’s information systems;
3. from intrusion detection and prevention programs;
4. from credit history databases;
5. from Balticom’s cooperation partners;
6. from publicly available databases (www.zemesgramata.lv; www.kadastrs.lv; www.lursoft.lv, etc.).

1. if the data must be transferred to a third party under a concluded contract in order to perform a function necessary for contract execution or a legally delegated function (for example, to a bank within the framework of settlements or to a distribution network operator within the framework of electricity services), the Customer will be informed about this in the respective service contract;
2. with the explicit and unequivocal consent of the Customer;
3. to persons provided for by other applicable legal acts upon their justified request;
4. for the protection of Balticom’s legitimate interests in the manner provided by law, for example, when approaching a court or other state institutions regarding a person who has infringed upon Balticom’s legitimate interests.

1. the contract concluded with the Customer is in force;
2. as long as, in the manner provided by external legal acts, Balticom or the Customer can exercise their legitimate interests;
3. as long as one of the parties has a legal obligation to store the data (for example, according to the Accounting Law, invoices issued by the company must be stored for at least 5 years, etc.);
4. as long as the Customer’s consent for data storage is in effect (this applies only in cases where there is no other legal basis for storing personal data (for example, in cases where the potential customer’s data have been obtained during a marketing activity)).

After none of the legal bases for data processing exists, the Customer’s personal data will be deleted.

1. in writing, in person at Balticom’s registered address, by presenting an identity document;
2. via email, signed with a secure electronic signature;
3. by logging into the self-service portal “Mans Balticom”.

1. via the self-service portal “Mans Balticom”,
2. in Balticom service application forms,
3. in banners displayed by Balticom,
4. in Balticom applications,
5. by calling Balticom customer service at 29333333,
6. via email at klients@balticom.info,
7. in person at Straupes iela 5/3, Riga.

Balticom will cease sending commercial notifications as soon as the Customer’s request is processed. The request will be processed online and fulfilled immediately. In some cases, request processing may take up to 2 days.